Retreat is an independent electronic machine knitting practice based in Berlin.  All items are crafted by a real human with the help of a hacked domestic knitting machine from the 90s.
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One of our main priorities is the privacy of our visitors. This document contains types of information that is collected and recorded by Knitting Retreat and how we use it. If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

Consent and responsibility:

By using our website, you hereby consent to our Privacy Policy and agree to its terms. Legal responsibility:
Cristina Talpa
Beermannstr. 8,
12435 Berlin
Vat ID NR: DE335859912

Information we collect:

We ask for your personal data such as name, email address, telephone number and address in order to be able to process and deliver your orders. We also ask for your email address if you want to subscribe to our newsletter. WE WILL NEVER SHARE YOUR PERSONAL DATA WITH THIRD PARTIES WITHOUT YOUR CONSENT. 

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

How we use your information:

We use the information we collect in various ways, including to:
  • Provide, operate, and maintain our website
  • Improve, personalize, and expand our website
  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
  • Send you emails
  • Find and prevent fraud

How we protect your data:

We make sure to keep all your information secure:
  • We have not sold, nor will we sell, your personal dataWe do not store any personal financial data 
  • All payment services are handled over HTTPS
  • All pages are secured with HTTPS 
  • We have dedicated systems administrators and a network security team monitoring 24/7 
  • We use technical and physical firewalls to protect from intruders 
  • All servers and data are accessible only over VPN using private SSH keys
  • We are partners with Stripe for Commerce. All personal and financial data is stored on Stripe’s systems only, and falls within their guidelines.

Log Files

Knitting Retreat follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. 

Third Party Privacy Policies

Knitting Retreat's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Knitting Retreat does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

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